At Lionesste, we understand that plans can change. If you need to cancel or modify your order, please review the following policy:
1. Cancellation & Modification Window
- You may cancel or modify your order within 12 hours of placing it.
- After this 12-hour window, orders are locked for processing and cannot be changed or cancelled, as they are already in production or on their way to shipping.
2. How to Submit a Request
To request a cancellation or modification, please follow these steps:
- Gather the necessary details:
- Your order email
- Order number (included in your confirmation email)
- A clear description of the changes or cancellation
- Email us at [email protected] with the subject line:
[Modify/Cancel Order – Your Order Number]
3. Refunds for Cancelled or Modified Orders
- We will review and respond to your request within 1 business day.
- If approved, refunds will be processed within 3 business days:
- Full refund for cancelled orders
- Partial refund for any modifications that reduce the order value